![]() ![]() So, if you can hear just find while using a headset, then the problem might be in the earpiece, otherwise, it might be a serious hardware problem. There’s a mini amplifier inside the phone in a form of a chip and it’s responsible in channeling audio through the earpiece and the headphones. The purpose is to know whether you can hear the other person through the headphones. While I wanted you to double-check a headset isn’t causing the problem in the first step, at this juncture, I want you to use a headset during a phone call. So, it’s better that you disable Bluetooth on your device when troubleshooting a problem like this. As far as headsets are concerned, this one is more likely to cause the problem than when using a wired set since you can’t immediately determine whether a headset is in play or not. That being said, the same thing happens if a Bluetooth headset is paired or connected to your phone. If you’re using a wired headset, then it’s obvious why you can hear the other person during calls through the earpiece. As you know, when a headset is plugged in, the voice will not be heard through the earpiece but through the speakers of the headset. ![]() This is to make sure the voice isn’t channeled to other components. However, if it really is an issue with the earpiece, please note that there’s nothing you can do to fix it except bring the phone to a shop and have a tech take care of the problem for you but before that, here’s what you should do: That’s why we need to do some troubleshooting to determine what really is the problem. If you can’t hear the other person during calls, it doesn’t necessary mean it’s an earpiece issue but it’s possible. It can also suffer from damages that are typical to speakers like being damaged due to wear and tear, etc. The earpiece is actually a small speaker that you place near your ear so you can hear the voice of the person on the other line. In this section, let’s deal with the possible earpiece issue. ![]() When using your G5 in taking phone calls, two components are expected to work without a hitch–the earpiece and the microphone. Troubleshooting LG G5 possible earpiece issue If they don’t work for you or if you need further assistance, then feel free to reach out to us by completing our Android issues questionnaire. Find issues that are similar or related to yours and use the solutions we suggested. This troubleshooting guide may save you from a lot of trouble going to the store and waiting in line while the tech is checking it for you.īefore going any further though, if you have other concerns with your phone, make sure you visit our LG G5 troubleshooting page where we list down every problem we address each week. In this post, I will tackle these issues and draft a troubleshooting guide so that you will have a shot at fixing your device, if there’s really a problem, without seeking assistance from a technician. Being a flagship and a premium device, expectations are high for the G5 especially for people who are used to having LG devices instead of more popular counterparts. It seems that many LG G5 (#LGG5) owners have been complaining about not being able to hear the person on the other end of the line during calls while others said their callers cannot hear them. ![]()
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